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Refund Policy – SmoothAura
1. Eligibility for Refunds
- Refunds are available for products returned within 14 days of delivery.
- Products must be unused, unopened, and in original packaging.
- Refunds are not available for items damaged due to misuse, negligence, or unauthorized repairs.
2. Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 7 days of delivery.
- We will arrange for a replacement or issue a full refund after inspection.
3. Return Process
- To initiate a return, contact our support team at support@smoothaura.com with your order details.
- Customers are responsible for return shipping costs unless the product is defective.
- Once the returned item is received and inspected, we will notify you of the refund status.
4. Refund Method
- Approved refunds will be processed to your original payment method within 7–10 business days.
- International customers should note that refund timelines may vary depending on banking and currency conversion processes.
5. Non-Refundable Items
- Products purchased during clearance sales or promotional offers are non-refundable unless defective.
- Personalized or customized items cannot be refunded.
6. International Orders
- Customers outside India are responsible for customs duties, taxes, and shipping fees. These charges are non-refundable.
- Refunds will be issued only for the product cost, excluding international shipping and duties.
7. Contact Us
For any questions regarding refunds, please reach out to:
Email: support@smoothaura.co.in
Address: SmoothAura, New Delhi, India
Return & Refund Policy – SmoothAura (90-Day Money-Back Guarantee)
SmoothAura, we stand behind the quality of our products. That’s why we offer a 90-Day Money-Back Guarantee for all orders within the United States.
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1. 90-Day Return Window
- You may return your product within 90 days of delivery for a refund or replacement.
- This gives you enough time to try and experience the product risk-free.
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2. Eligibility for Returns
To qualify for a return:
- The item must be in working condition.
- Product should not be intentionally damaged or misused.
- Original packaging is preferred but not mandatory.
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3. Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse or improper handling
- Final sale or clearance items (if applicable)
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4. Refund Process
- Once we receive and inspect your return, we will notify you of approval.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
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5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- In case of defective or wrong product, SmoothAura will cover the return shipping.
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6. Damaged or Incorrect Orders
- If you receive a damaged or wrong item, contact us within 48 hours of delivery.
- Please provide photo/video proof for faster resolution.
- We will offer a free replacement or full refund.
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7. How to Start a Return
To initiate a return:
1. Email us at support@smoothaura.com
2. Mention your Order Number and reason for return
3. Our team will guide you with the next steps
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8. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please:
- Check your bank account again
- Contact your payment provider
- Or reach out to us for assistance
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9. Contact Us
For any return or refund queries:
- Email: support@smoothaura.com
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Shop with confidence at SmoothAura – 100% risk-free for 90 days! 💙
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